Delivery Policy

Delivery Area

• Alice Florist currently delivers within Melaka City only.
• Alice Florist does not accept P.O. Box addresses.
• Regional orders are made to location outside Melaka. Orders delivered regionally may vary due to regional availability for the flowers required. Alice Florist reserved the right to make necessary substitutions on the flowers used without prior notice.

Delivery Time

• All delivery date and time is specified in Malaysia/Singapore (GMT +08:00) time zone.
• All orders must be received before 1:00PM (Monday to Friday) for same day delivery.
• All orders received after 1:00PM (Monday to Friday) will be delivered on the next day.
• All orders received on Saturday and Sunday will be delivered on the following Monday.
• All orders for major holidays or peak season delivery (for e.g. Valentine’s Day & Chinese New Year) should be made at least 5 days in advance due to limited supplies.
• Alice Florist is unable to guarantee time of delivery during peak season (for e.g. Valentine’s Day & Chinese New Year), delivery to rural route addresses, hotels, hospitals, or military bases. However, we will do our best to accommodate your request.
• Please ensure that all information is correct before submitting an order e.g. recipient’s name, delivery address, postcode, contact number & delivery date. Alice Florist will not be liable for any delays or failures of delivery due to incomplete information given.
• There will be additional charges for re-route delivery.

Refund Policy

• All refund requests will be at the discretion of Alice Florist.
• Any problems or complaints upon receipt of bouquets must be made within 24 hours via phone (06-281 7798) or email to info@aliceflorist.com.
• Alice Florist is not liable to honor any refund if:
      i. Insufficient information is given
      ii. The recipient refuses to accept the bouquets (as ordered items are considered delivered)
      iii. In cases such as failure of delivery to some rural areas

Order Amendments and Cancellations Policy
At Alice Florist, it is our responsibility that you receive excellent service. We are unable to cancel or change orders already in process, en route, or delivered. Same-day orders are processed immediately, and cannot be changed. If, at any time, you experience problems with an order, please call (06-281 7798) or email us immediately at info@aliceflorist.com

Substitution Policy
Occasionally, floral and packaging materials substitutions are necessary due to availability issues. Alice Florist reserves the right to substitute any floral and packaging materials of equal or higher value while preserving the style, theme and color scheme of your order.

All transactions are in Ringgit Malaysia only.